Refund policy

Returns Policy

We want you to feel happy and confident when ordering from Fly High Like A Butterfly.

If you change your mind, you may request a return within 14 days of receiving your order. Once you have contacted us to request a return, you then have a further 14 days to send the item back to us.

To be eligible for a return, your book must be unused, unread, and in the same condition that you received it. It must also be returned in its original packaging where possible.

To start a return, please contact us at:
flyhighlikeabutterfly@outlook.com

Please include your name, order number, and the reason for your return so we can help you as quickly as possible.

Unless the item is faulty or damaged, customers are responsible for the cost of return postage. We recommend using a tracked postal service, as we cannot be responsible for returns that are lost in the post.

Once your return has been received and checked, we will let you know whether your refund has been approved. If approved, your refund will be processed back to your original payment method.

Damaged or faulty items

If your order arrives damaged or faulty, please contact us as soon as possible at flyhighlikeabutterfly@outlook.com with your order number and photographs of the damaged item and packaging.

We will do our very best to put things right.

Non-returnable items

Personalised, signed, or specially customised books may not be eligible for return unless they arrive damaged or faulty.

This policy does not affect your statutory rights.